FREQUENTLY ASKED QUESTIONS
ESCAPE GAME LI
* To plan a custom escape room experience for large parties or corporate outings, contact our Long Island booking agents at (631) – 974 – 6988
WHAT IS AN ESCAPE GAME OR ESCAPE ROOM ?
IS THERE AN AGE LIMIT ?
Participants under the age of 18 must book a private game
Players underage the age of 7 will note be allowed to enter the game room
WHAT TIME SHOULD MY GROUP ARRIVE ?
Please arrive 5 minutes prior to your booking. We do have to keep a strict schedule, so if you arrive late you may not receive as much time in your game room. Our address can 718 Portion Rd, Lake Ronkonkoma NY, 11779.
DO I NEED TO BRING ANYTHING WITH ME TO ESCAPE ?
ARE YOU REALLY GOING TO LOCK US IN ?
ARE THERE CAMERAS IN THE ESCAPE ROOMS ?
WHAT HAPPENS IF WE DON'T SOLVE ANYTHING ?
DO I NEED TO BOOK OUR ESCAPE GAME IN ADVANCE ?
Yes. You can see escape game times and book reservations by clicking the red BOOK NOW button in the top right hand corner. We can’t guarantee a spot unless you’ve booked ahead of time.
ARE THE TICKETS REFUNDABLE ?
Sorry, but all sales are final.
ARE TICKETS TRANSFERABLE TO A FRIEND ?
Yes. You can give/sell your tickets to another person. Just give us a call at 516-348-4823 and we can take care of that for you.
WHAT FORMS OF PAYMENTS ARE ACCEPTED ?
We take every major credit card through our online booking system.
IS THERE A LIMIT TO THE NUMBER OF PLAYERS ?
Our themes have a minimum of 2 players and a maximum of 10 players.
CAN I TAKE PHOTOS OR VIDEO WHILE PLAYING THE ESCAPE GAMES ?
Sorry, but we ask that you refrain from taking photos or videos in the escape rooms.
WHAT IF WE DON'T BOOK ALL THE AVAILABLE SPOTS FOR AN ESCAPE ROOM ?
There is no ideal number of players, as we adjust the game to accommodate your group size. During peak hours, you will likely make some new friends unless you select the “book entire activity” option.
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